FAQ

  • Tell me about your store?
    • FurriendlyPaws is an online pet store for cats and small dogs, offering a curated selection of quality pet furniture, carriers, collars, and accessories. Every item is hand-picked for comfort, safety, and style, from sturdy multi-level cat trees to 4-in-1 wheeled travel carriers and even officially licensed NFL pet collars. We’re pet parents too, so everything we carry is chosen to make life easier, cozier, and more fun for you and your furry family.
  • Is this store owner operated?
    • Owner operated: Yes
    • Owner/Founder: Brandie
    • Community initiatives: Founder fostered cats and dogs during the pandemic; mission-driven curation to improve pet wellbeing.
  • What brands are sold in this store?
    • We carefully curate only premium, trusted brands that meet our high standards for quality, comfort, and safety. Every product at FurriendlyPaws is hand-picked to ensure your furry family gets the best because they deserve nothing less!
  • Where do you ship to?
    • We ship exclusively within the USA.
  • How much is shipping?
    • We offer free shipping on all orders.
  • How long does shipping take?
    • Orders are typically processed within 24-48hrs, and once shipped, delivery times depend on the carrier and your location.
  • Can I track my shipment?
    • Yes. Once your order ships, we'll send a tracking number so you can follow its progress.
  • What if my order arrives damaged or is missing items?
    • If your package is damaged or items are missing, contact us within 7 with photos of the damage and contents. We will work to resolve it (replacement, refund, etc.).
  • What is your return policy?
    • We offer an easy 30-day return policy. If you’re not satisfied, you can return eligible items within 30 days of delivery (subject to condition).
  • When will I receive my refund?
    • Once we receive confirmation that your return has been dropped off with UPS, FedEx, or USPS, we’ll begin processing your refund. Refunds are typically completed within 5 business days after confirmation.